Navient’s customer service is bad, how can I change servicer?
Updated: Jan 21, 2019
Navient is one of the nation's largest loan servicers, yet they are also the most complaint about servicer in 2017... Unfortunately, you can't do anything about it.
O. from New Mexico, $16.6K in student loans debt
Federal student loans servicers don't have a good reputation for their customer service level. This is also the case with O. that had poor experience with her loan servicer - Navient. However, it is not possible to change your loan servicer, as it's decided by the federal department of education who get serviced by whom.
Luckily, Money Compass helps you track your loan status and repayments, and provides you with in depth insights on how to optimize your student loans repayments, regardless of whether your servicer does his job or not.
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Have a specific question regarding your loans? Send it to FreeAdvice@moneycompass.io